Our Commitment
At Ajmal Dawakhana, customer satisfaction is our priority. We want you to be completely happy with your purchase. If you're not satisfied, we're here to help.
Return Eligibility
Products can be returned within 7 days of delivery if:
- Product is damaged or defective
- Wrong item was delivered
- Product seal is intact and unused
- Original packaging is maintained
Non-Returnable Items
Due to the nature of herbal and medicinal products, the following cannot be returned:
- Used or opened products
- Products with broken seals
- Items purchased during special sales (clearance items)
- Personalized or custom-made products
How to Initiate a Return
Follow these simple steps:
- Contact us within 7 days via email or phone
- Provide your order number and reason for return
- Send clear photos of the product and packaging
- Wait for return approval from our team
- Ship the product back with proper packaging
Refund Process
Once we receive and inspect your returned item:
- Refund will be processed within 5-7 business days
- Amount will be credited to your original payment method
- You will receive email confirmation of the refund
- Bank processing may take additional 3-5 days
Exchange Policy
We offer product exchanges for damaged or defective items. If you receive a defective product, we will replace it with the same item at no additional cost.
Shipping Charges
- Return shipping is FREE if the product is damaged/defective
- Customer bears return shipping cost for other reasons
- Original shipping charges are non-refundable
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photos. We will arrange a replacement or full refund including shipping charges.
